Question: How Long Does It Take For Xfinity To Fix An Outage?

Is there an Xfinity outage in my area?

If you’ve registered your mobile phone number for Comcast Alerts, you can text OUT to 266278 (COMCST) to check for outages in your area.

(Data and messaging rates may apply.) You also have the option to receive a text message update as soon as your Xfinity services are restored.

Sign in to My Account..

Why is my internet not working?

Check that Wi-Fi is turned on and you are connected. Turn Wi-Fi on. If this is not displayed, or none of the bars are filled in, you may be out of range of a Wi-Fi network. Move closer to the router, check to see if you have a stronger Wi-Fi connection, and try again.

How do I reboot my Xfinity box?

Restart Using the Power ButtonEnsure your cables are tightly secured.Press and hold the Power button located on the front of the TV Box for 10 seconds.The TV Box should automatically restart.

What is down right now?

“Is It Down Right Now” monitors the status of your favorite web sites and checks whether they are down or not. … Just enter the url and a fresh site status test will be performed on the domain name in real time using our online website checker tool. For detailed information, check response time graph and user comments.

How long does it take Comcast to fix an outage?

If you are talking about a customer issue-within 72 hours. If it is an outside problem (Headend, missing channels, etc.)- within 24 hours.

How do I fix my Internet outage?

The first solution to fixing your internet outage or connectivity issue (after making sure you’ve paid your bill) is to check your modem. You can solve most issues by rebooting your modem. Try unplugging it, waiting thirty seconds, plug it back in, and wait two minutes before trying to re-open any websites.

How do I reset my Internet modem?

To reboot your modem and your WiFi router:Unplug the power cord from the back of the modem and remove any batteries.Unplug the power cord from the WiFi router.Wait 60 seconds, and then reinsert any batteries and reconnect power to the modem.Wait at least two minutes to allow the modem to power up.More items…

How can I tell if my router is not working?

To test if your router is working, try to ping one computer using another computer in the same network. You should be able to do this if the router is working properly. Your computer’s firewall must be disabled as well. To learn more on how to check the computer’s connectivity with the router, click here.

Is there an issue with Virgin in my area?

Virgin Media has a dedicated web page where you can find out if there are any problems in your area. Click here to visit the My Virgin service update website. To find out if there are problems in your area, enter your postcode.

Why is Xfinity WiFi so bad?

Comcast says it does not slow your Internet because they have reserved extra bandwidth for the public hotspot users on your cable connection. … So, users that are on the Xfinity Public Hotspot are slowing your WiFi network down, and in all likelihood, your WiFi network is already the bottleneck.

What do I do if my WiFi is connected but no Internet access?

In case, you are facing issue on your Android, check out our other article on Android connected to Wi-Fi but no internet.Where to look? … Restart Device. … Check Modem Lights. … ISP Is Down. … Antivirus or Other Security App. … Use Built-in Troubleshooter. … Flush DNS. … Change Wireless Mode on Router.More items…•

Why is xfinity not working?

Restart Your Device (Gateway/Modem) Choose the device that has technical issues. Tap Restart this device if you’re on an Apple device. If you’re on an Android device, tap the Troubleshoot option instead. It’ll take five to seven minutes to scan your system, restart your modem and check its performance.

How long does it take to fix a WiFi outage?

To Reset Your Modem and Your WiFi Router Unplug the power cord from the WiFi router. Wait 30 seconds, and then reinsert any batteries and reconnect power to the modem. Allow at least 2 minutes to ensure that the reset is complete. Your modem’s connection lights should be solid (not blinking).

What is causing the Comcast outage today?

Comcast confirmed on Twitter that the outage was caused by one of its “large backbone network partners” having cut a fiber cable, which could also be affecting other ISPs.

What do I do if my Xfinity WiFi is not working?

Troubleshoot Internet through My AccountGo to the Internet Service tab in My Account (you may be asked to sign in using your Xfinity ID and password).Scroll down to Devices. Find the modem and select Restart Modem.Select Start Troubleshooting to begin your modem restart. This can take up to seven minutes.